Privacy Commitment
DRUK PNB BANK LIMITED (herewith referred to as DPNBL or BANK) recognizes your need for privacy and security as you visit our website. By maintaining our commitment to your privacy, we at DPNBL will ensure that we respect the inherent trust that you place in us.
Privacy Notice
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page.
This notice applies to all information collected from or submitted to the BANK online services.
Definitions
In this document the following words and phrases have the meaning set opposite them unless the context indicates otherwise:
BANK refers to DRUK PNB BANK LIMITED having its registered office at Norzin Lam, Thimphu, Bhutan.
WEBSITE means website of the Bank with URL: https://www.drukpnbbank.bt
USER refers to a customer of the BANK authorized to use online Services by using or accessing Internet.
PERSONAL INFORMATION refers to the information about the USER obtained in connection with the online Services.
PRIVACY POLICY refers to privacy commitment of the BANK via-a-vis its online Services as specified in this document.
Who is covered by This Policy?
All users who use Bank’s online services and provide information, are covered under this Policy.
Information Covered by This Policy
This Policy seeks to cover personal information of the Users provided to BANK.
The Information We Collect
BANK respects the privacy and security of its users. Our goal is to provide you with banking services that are most relevant and helpful to you. In order to achieve this goal, the data that we collect are but not limited to:
• Name
• Date of birth
• Gender
• Email address
• Citizenship Identity Card Number
• House Number/Thram Number
• Postal address
• Telephone/mobile number
• Educational qualification records
• Employment history records
• Passport
• Bank statement
• Credit information
• Medical records and history
• Security Clearance Certificate
By accessing our website or providing data directly to DPNBL through customer website/ portal or any other source, you agree and consent to the collection and use of your personal information for specific verification and screening purposes only.
The personal information you provide to us when using our services will be kept confidential and used to support your customer relationship with BANK. It also may be used to notify you of special offers, updated information and new products and services from the BANK.
BANK will limit the collection and use of user information only on a need-to-know basis to deliver better products and/or service to the users.
Why We Collect Information?
BANK collects your personal information to carry out and administer its services to you. Without such information the Bank may be unable to establish or continue banking facilities or provide banking services over Internet.
The Information we collect helps us in meeting the disclosure requirements of any law binding on the Bank or any of its branches and further to fulfil any other purposes relating thereto.
BANK endeavors to safeguard and ensure the security of the information provided by the Customer.
How We Use Information?
DPNBL takes your privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
How We Protect Your Information?
DPNBL takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure, or destruction and have several layers of security measures in place, including:
• Encryption of data during transit (HTTPS)
• Encryption of data at rest
• Restricted access to only authorized personnel through authentication and password mechanisms
• Implementation of anti-malware software
• Network protection through firewalls
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us through the nearest branch or call 1313.
Our security management standards are following ISO 27001:2022 which is a widely recognized international security management standard that specifies security management best practices and comprehensive security controls, by way of which we also meet the requirements of reasonable security practices. Our compliance with ISO 27001:2022 demonstrates our commitment to information security at every level.
With whom we may Share Information
Information held by the Bank relating to a customer will be kept confidential but the Bank may provide or share such information in following cases and/or circumstances:
To conform to legal requirements or comply with legal process.
To protect and defend BANK’s or its Affiliates’ rights, interests or property.
To enforce the terms and conditions of the products and/or services.
To act to protect the interests of BANK, its Affiliates, or its members, constituents or of other persons.
To any agent, contractor or third-party service provider who provides administrative, telecommunications, computer, payment or securities clearing, credit bureaus or other services to the BANK in connection with the operation of its business.
To any other person under a duty of confidentiality to the BANK including a group company of the BANK which has undertaken to keep such information confidential.
The customer hereby grants his consent to the BANK to use, disclosure or sharing of this aforesaid information at the discretion of the BANK and shall not hold BANK liable for such use, disclosure or sharing of information.
Amendments
Privacy policy is subject to change periodically. BANK reserves the right to modify sections of this Privacy Statement at any time. Please check this statement from time to time for any changes.